Beyond doctors, get behind the scenes of a Hospital
When we go to a hospital, we hardly think about the fact that different people have to work in sync and be committed to deliver an efficient service.
We do not realize, for instance, that a clean facility means having a well-trained cleaning team; or that a functional elevator means daily inspections are carried out by the maintenance staff.
These processes, which go unnoticed by those who are not professionals, can transform the experience of patients in the hospital environment. For example, how safe would a patient feel if the bed sheets were wrinkled and stained?
The work of the cleaning, laundry, logistics, maintenance, security and nutrition teams, among others, is as important as medical attention. These teams work hard to provide health professionals with a safe and well-equipped environment, ensuring outstanding performance.
The video below shows the backstage of Dr. Célio de Castro Metropolitan Hospital, whose non-medical services are managed by Opy Health.